Operations Intern (12 months contract)

Introduction About Us

We are a fast-growing Information and Communication Technology (ICT) hardware and software company. Our company caters to a diverse array of Business-to-Business (B2B) clients, ranging from large multinational corporations to small and medium-sized enterprises (SMEs) across various sectors.

Our clientele includes businesses in security, facilities management, mining, logistics, warehousing, retail, field sales, healthcare, pharmaceuticals, agriculture, outdoors, sports, and wildlife industries. In addition to our B2B operations, we manage a vibrant presence in the Business-to-Customer (B2C) sector through our own ecommerce platform and leading online marketplaces such as Takealot, Makro, Amazon and several others.

Our websites: www.oukitel.co.za & https://tsukuru.co.za/

Our Values

At our company, we hold ourselves to a set of values that guide our decision-making and actions:

1. We are growth-focused, constantly seeking ways to improve and expand our impact. 2. We operate with integrity, treating our customers, partners, employees with honesty and respect. 3. We prioritise quality in everything we do, ensuring that our products meet the highest standards. 4. We celebrate diversity and authenticity, recognizing the unique strengths and perspectives. 5. We believe that discipline leads to freedom empowering us to work effectively towards goals.

By adhering to these values, we can full-fill our mission and work towards our vision of creating opportunities for our customers, partners, employees and suppliers. 

What We Offer

We are seeking an energetic, detail-oriented and process-driven Operations Intern to join our team. This role is ideal for someone who recently finished university / college and is eager to gain hands-on experience in logistics and aftersales operations while working in a fast-paced technology environment.

1. Great Culture: Enjoy your work in a family-owned company with a great culture and regular team events. 2. Inspiring Work Environment: Enjoy an open space workplace surrounded by nature. 3. Endless Learning Opportunities: Grow and develop your skills with us. 4. Remuneration: Salary package according to your qualifications and experience. 5. Experience: Hands-on experience in logistics and aftersales operations 6. Development: Mentorship and professional development opportunities 7. Exposure: A chance to work in a fast-paced, growing tech business

Join us and be a part of something impactful!

Duties and Responsibilities

By joining our company, you'll dive into a real work environment, picking up practical skills and knowledge that will boost your career prospects. This hands-on experience is a game-changer, setting you up with a strong foundation for your future and increasing your chances of landing a great job.

Duties & Responsibilities As an Operations Intern, your role will be hands-on and offer a deep dive into the inner workings of our operations department. Here’s what you’ll be involved in:

1. Logistics Support:

Problem Solving: Partner with couriers, 3PL, and internal team to troubleshoot delivery delays, drive timely resolutions, and escalate complex issues as needed. Coordinate Shipments: Assist in arranging outbound shipments by liaising with our 3rd Party Logistics (3PL) provider. Inventory Management: Help maintain accurate inventory records and assist with stock count to ensure we’re always on top of our supplies. Order Tracking: Monitor the status of orders within the system and ensure fulfilment timelines are met. Customer Communication: Send proactive updates to customers regarding shipping delays and delivery issues.

2. Aftersales Support:

Track Repair Requests: Help populate new repair requests in the system and track progress through completion. Courier Arrangements: Coordinate the scheduling of couriers for the collection and delivery of repaired items. Customer Updates: Communicate with customers regarding repair statuses and updates via our system. Collaborate on Repairs: Assist the Operations Manager and Technicians to facilitate product repairs and ensure smooth aftersales service. Efficient Issue Resolution: Follow established processes to efficiently manage incidents, problems, and customer requests.

3. Customer Service Support:

Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via email, phone, CRM system and live chat. Product Information: Assist customers with information regarding product features, availability, and order status. Troubleshoot Issues: Help address customer concerns, troubleshoot issues, and ensure customer satisfaction throughout their experience. Feedback Collection: Gather and relay customer feedback to relevant teams for continuous improvement in operations and customer service. Proactive Communication: Send out notifications to customers regarding any delays, changes to their orders, or other operational issues that may impact their experience.

4. Ad-Hoc Operations Support:

General Assistance: Provide support across different areas of the operations department, assisting with data entry and daily tasks as needed. Process Improvement: Offer suggestions for improving workflows and operational efficiency based on your observations and experiences.

Desired Experience & Qualification • Age Range: 18 to 34 years old (ideally a recent graduate) • Education: Grade 12 / Matric qualification (Mandatory), Bachelor’s Degree or Diploma in Supply Chain, Logistics, or Operations Management (Advantageous) • Employment Status: Currently unemployed

Skills: • Excellent attention to detail and strong process orientation • Ability to manage multiple tasks and prioritize effectively • Good communication skills in English, both written and verbal • Must be proficient in MS Office (Excel, Word, Outlook, PowerPoint) • Strong team player who works well with others and can also work independently • Customer-focused with a passion for delivering quality service

Other Minimum Requirements: • Citizenship: Must be a South African citizen • ID: Must have a certified ID • Commute: Able to travel to the office in Bryanston daily • Availability: Ready to commit to a 12-month fixed-term contract (with the possibility of becoming permanent after the end of internship) • Tech Skills: Familiarity with software tools (e.g. CRM) is a bonus, but not mandatory

Preferred Requirements:

• Pure Mathematics (Mandatory) • Driver’s License (Advantageous)

Package & Remuneration You’ll earn a monthly stipend between R8,000 to R10,000 (depending on your skills and qualifications)

Interested? If you’re an energetic and process-oriented individual looking to kick-start your career in operations, we encourage you to apply!

Please submit the following documents when applying on Pnet:

CV Certified copy of Identity Document Copies of Qualifications (e.g., Matric Certificate, University Certificate) Copies of Academic Records reflecting grades obtained in the final year of study.

If you do not have a University Certificate yet, please provide an Academic Transcript.