IT Support Engineer Backfill

<p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.</li><li>Working with OEM vendors for replacing spares, hardware repairs & troubleshooting</li><li>EUC Support </li><li>Inventory management</li><li>Imaging of Laptops & Desktops</li><li>Printer Management</li><li>Assistance in fixing issues for Conference room and working with Vendor for room setup</li><li>Hardware/software troubleshooting and resolution</li><li>Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.</li><li>Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies</li><li>Network & Sharing printer installation</li><li>Knowledge of Office 365 support</li><li>Coverage/compliance software installation and troubleshooting</li><li>Good communication skill</li><li>Good Knowledge of DHCP, DNS.</li><li>Maintain IT inventory, coordinate vendor support, and assist with procurement</li><li>Support Mac devices</li><li>Strictly adhere to defined Service Level Agreements (SLA’s)</li><li>Support recurring meetings, events, and after-hours activities as required</li><li>Documenting incidents, problems, and resolutions for future reference and for the knowledge base</li><li>Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.</li><li>L1 level network troubleshooting and resolution for LAN Connectivity</li><li>Hands & feet support to Backend team for Network/Server/application issue</li><li>Working with vendor support contacts to resolve technical issues</li><li>Labelling Racks & devices</li><li>Server mounting/movement</li><li>Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.</li></ul><p><strong>Important Note</strong></p><ul><li>The backfill role requires you to be onsite when the primary engineer is on leave or vacation. Advance notice will be provided whenever your presence is required.</li><li>This is a long-term contract position, and a compensation of 150BGP per day will be provided for backfill days.</li></ul>