Industrial Cleaning Contracts Manager

Introduction Our Client in the Industrial Cleaning Industry based in Durban requires a results-driven Site Contracts Manager to oversee and manage a single industrial cleaning contract at a designated client site. The role is responsible for ensuring that the company delivers safe, compliant, high-quality cleaning and hygiene services in line with contractual obligations, SHEQ standards, and client expectations.

The incumbent will serve as on-site representative, ensuring operational excellence, workforce stability, strict safety compliance, and strong client partnership while protecting contract profitability.

Duties & Responsibilities  

Contract & Operational Delivery

Manage the full operational execution of the assigned cleaning contract. Ensure services are delivered in accordance with contract scope, KPIs, and SLAs. Drive operational efficiency and continuous improvement on site. Conduct daily site inspections and scheduled quality audits. Monitor productivity and implement corrective measures where necessary. Control site costs to ensure contract profitability. Submit accurate operational and performance reports to the Operations Manager.

 

Leadership & Workforce Management

Lead and supervise site supervisors and cleaning teams. Promote a company culture of accountability, professionalism, and service excellence. Manage workforce planning, scheduling, and shift rosters. Oversee attendance, timesheets, and payroll submissions. Enforce discipline in line with company policy and labour legislation. Manage grievances and disciplinary processes in consultation with HR and the Operations Manager. Identify training needs and ensure ongoing development of staff. Support recruitment in line with employment standards and operational requirements.

 

Health, Safety, Environment & Quality (SHEQ)

Ensure full compliance with Occupational Health & Safety legislation and client site safety protocols. Maintain and manage the site SHE file in accordance with company and client standards. Conduct toolbox talks, risk assessments, and regular safety inspections. Ensure proper issuance and use of PPE. Enforce safe chemical handling and machinery operation. Maintain ISO-aligned quality standards and ensure adherence to quality management systems. Investigate and report all incidents, near-misses, and non-conformances.

 

Equipment & Stock Management

Safeguard and manage all cleaning equipment and assets allocated to the site. Ensure preventative maintenance and correct equipment usage. Control stock levels of chemicals and consumables to prevent wastage. Ensure stock usage aligns with approved budgets.

 

Client Relationship Management

Act as the primary on-site representative of the company. Build and maintain strong professional relationships with client representatives. Attend site Address service issues promptly and professionally. Escalate risks or contractual concerns to the Operations Manager. Uphold and protect the brand, reputation, and service standards at all times. meetings and present performance feedback.

Desired Experience & Qualification

3–5 years’ experience in industrial cleaning or hygiene services. Proven experience managing a site-based cleaning contract. Minimum NQF Level 5 qualification (Operations, Business Management, or related field preferred). Computer literacy (MS Word, Excel, Outlook). Knowledge of ISO 9001 Quality Systems. Knowledge of Occupational Health & Safety (OHS) and SHE compliance.