Duties & Responsibilities Client Services and Customer Support:
Assist in all local Client Services–related functions as assigned. Take bookings and generate booking confirmations for clients. Keep customers informed of sailing schedules, stack dates, ETD/ETA, and any changes. Handle all customer email and telephone enquiries. Assist customers with shipment tracking and container status updates. Respond to quotation requests in coordination with senior staff. Update daily and weekly schedules and send out notices. Manage VIP client tracking (e.g., MBSA). Splitting bills. Report processing Update EMC's Codifying B/L entry client details prior to invoicing ensure Navis is updated Take messages and assist with calls when Others are busy. General administrative duties may be assigned from time to time.
Booking and Schedule Management:
Formulate and update vessel schedules on a weekly basis. Follow up on bookings prior to stack opening and after stack closing for commercial and mismatch purposes. Process eBookings received. Prepare daily/weekly booking and loading reports for required vessels. Update ETAs, ETDs, ETSs, and vessel rotations as required. Follow up with load ports on discrepancies from clients regarding Bill of Lading details. Compiling cover sheets for each vessel Upon request from client, advising the ETA of vessels
Documentation, Releases and Compliance:
Submit all required documentation to port and customs to avoid penalties (e.g., discharge lists, manifests, bill-to-container, container-to-bill). Process imports release documents Process Manifest Correctors within the 24-hour deadline. Check charges manifested in accordance with contracts Invoicing. Ensure all manifest data is received, validate timeously. Apply for IMO and critical cargo approvals on DMAXS & DMIXS. Handle telex releases, elsewhere payments, COD arrangements, and redirection requests. Monitor locked/unlocked Bills of Lading and assist with updates. Provide Haz and priority lists to Operations within stipulated deadlines. Liaise with the Inward Freight department regarding documentation and invoicing issues. Compile vessel cover sheets and provide container numbers and discharge figures to Operations. Process acquittals Process CTOs ANF distribution Handling imports release document queries
Cargo Monitoring, Tracking and Claims:
Check and respond to cargo tracking enquiries. Monitor transshipment figures for containers transshipping and advising clients of transshipment details. Monitor COD containers and follow up on discrepancies.
Assist with cargo and equipment claims, seal discrepancies, and escalate when required. Attend to tracking queries and monitor tracking reports. Plan local deliveries with allocated clients Monitoring long distance trucks arrivals.
Liaison and Coordination:
Liaise with overseas agents on bookings, rate enquiries, and general information. Coordinate with Legal Department to arrange MSC representation at unpack surveys and maintain survey records. Request and monitor Letters of Authority (LOAs) and maintain updated client data schedules. Work closely with client stakeholders and internal departments to resolve issues promptly. Complete all required KPIs accurately and on time. Regularly review processes and suggest improvements to enhance efficiency. Sending overstays notices to clients advising of uncleared shipment. Co-ordination C.O.D's Receiving stop notices and sending to clients , coordinate exams internally. Late turn in warning- inform clients Support other functions or departments as required.
Desired Experience & Qualification Education & qualifications: Matric
Skills & Competencies: Computer Literacy — Good knowledge of excel and Microsoft office
Other requirements: Willing to work overtime
Experience:
Minimum of 3 years’ experience in a similar role
Prior experience working with diverse teams and stakeholders
Sourced from external listing
Mediterranean Shipping Company T/A MSC
Sourced from PNet